Premium doesnt work any more!

by **hypnocookie** » March 18th, 2020, 10:43 am

When I try to access a file with my premium account it sends to a blank page

by **Calimore** » March 18th, 2020, 6:15 pm

There are a few things to try on your end of things.

First, I'd reload the page then try logging out of WMM and then back in. Next, I'd restart my browser and try again. No go? A flush of the browser's cache is in order.

Still no premium? Try logging in from another browser. (Not all browsers are created equally.)

If, after that I didn't have my premium access, I'd power down my system then bring it back up, log into WMM via my preferred browser and give it one more go. If I still did not have premium access, I'd message EMG directly through the board's messaging system advising him of my problem. He's usually very prompt about getting back to people suffering these types of issues.

Best of luck with the troubleshooting and thank you for supporting WMM!

by **EMG** » March 18th, 2020, 9:13 pm

It also helps to still have premium, yours expired 2 months ago.

by **lauraparidae** » March 19th, 2020, 5:36 am

Does posting a file give you limited or permanent premium access? I noticed I didn't have premium anymore either, so I guess you get it for a limited time after posting a file. Somehow I didn't realise this.